Perfect phrases for business letters hundreds of ready-to-use phrases for writing effective business letters, memos, e-mail, and more - O'Quinn, Ken (New York McGraw-Hill, 2006)
Includes bibliographical references (p. 15)
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Keywords: Business writing -- Terminology; Commercial correspondence -- Handbooks, manuals, etc; Commercial correspondence -- Terminology; Electronic mail messages -- Terminology; Letter writing -- Terminology; Memorandums -- Terminology