TY - BOOK AU - Stevenson,William J TI - Operations management T2 - McGraw-Hill/Irwin series operations and decision sciences SN - 9780071112192 U1 - 658.5 21 PY - 2005/// CY - Boston PB - McGraw-Hill KW - Administración de la producción KW - Productiemanagement KW - Production management N1 - This text surveys the field of operations in the services and manufacturing sectors. It provides coverage of the strategies of designing a product or service, through the processes making and delivering the product and controlling operations; Introduction -- Forecasting -- System design -- Quality -- Inventory management and scheduling -- Supply chain management -- Project management -- Waiting lines and simulation ER -