TY  - BOOK
AU  - Bruce,Andy
AU  - Langdon,Ken
TI  - Putting customers first
T2  - Essential Managers
SN  - 0751338451 (pbk.)
U1  - 658.8 21
PY  - 2002///
CY  - London
PB  - Dorling Kindersley
KW  - Customer relations
KW  - Management
KW  - Customer service
N1  - Includes index
ER  -