TY  - BOOK
AU  - Shipside,Steve
TI  - Effective communications: get your message across and learn how to listen
T2  - DK work/life
SN  - 9781405317535
U1  - 651.7 21
PY  - 2007///
CY  - London ; New York
PB  - Dorling Kindersley
KW  - Business communication
N1  - Includes index
ER  -