TY  - BOOK
AU  - Richey,Rosemary
TI  - English for customer care
T2  - Express series
SN  - 9780194579070
U1  - 658.812 21
PY  - 2012///
CY  - NewYork
PB  - Oxford University
KW  - Customer relations
KW  - Customer service
KW  - Public relations
N1  - Quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writting
ER  -