TY  - BOOK
AU  - LAPIN,RAPHAEL
TI  - Working with Difficult people
T2  - ESSENTIAL MANAGERS
SN  - 9781405336864
U1  - 658.304 21
PY  - 2009///
CY  - London
PB  - Dorling Kindersley
KW  - MANAGEMENT
N1  - Includes index; cONTENTS : RELATIONSHIPS -- LISTENING -- UNDERSTANDING -- NEGOTIATIATING -- COMMUNICATION
ER  -