| 000 | 00721cam a22002654i 4500 | ||
|---|---|---|---|
| 005 | 20260115041315.0 | ||
| 008 | 130827s2009 xxu ag 000 0 eng d | ||
| 020 | _a97800712639391 | ||
| 040 |
_aMPL _cMPL _erda |
||
| 041 | 0 | _aara | |
| 082 | 0 | 4 |
_a658.8 _221 |
| 100 | 1 | _aZeithaml, Valarie A | |
| 245 | 1 | 0 |
_aServices Marketing _bIntergrating Customer Focus ACrross the Firm _cValarie A. Zeithaml |
| 250 | _aed. 5 | ||
| 264 | 0 |
_aNewYork _bMcGraw-Hill _c2009 |
|
| 300 |
_a708 pages _billustrations _c25 سم |
||
| 336 | _aنص | ||
| 337 | _aبدون وسيط | ||
| 338 | _aكتاب | ||
| 500 | _a"includes Index." | ||
| 596 | _a4 | ||
| 650 | 1 | 4 | _aMarketing |
| 700 | 1 | _aBitner, Mary Jo | |
| 700 | 1 | _aGremler, Dwayne D | |
| 999 |
_c94342 _d94342 |
||